Saudia Cargo wins best e-commerce carrier award

Singapore freight forwarders – Star Concord
08-Nov-2023

Saudia Cargo, one of the leading air cargo carriers in the Middle East, has been crowned the prestigious title of Best e-commerce Carrier of the Year – Middle East at the 10th Payload Asia Awards. The award acknowledges Saudia Cargo’s outstanding performance in the ever-growing e-commerce sector, and the company’s vital role in supporting global logistics and fostering trade.

Saudia Cargo has established itself as a frontrunner in the e-commerce industry, achieving impressive growth and success. The company’s unwavering commitment to excellence and innovation in airfreight has resulted in a significant increase in e-commerce volumes, driven by the rising demand from a vibrant and youthful population. Moreover, Saudia Cargo has not only experienced remarkable growth in the e-commerce sector but has also made substantial contributions to global trade. Through their efficient operations, they have successfully shipped over 47,000 tons of e-commerce goods to various continents. This has played a pivotal role in facilitating the movement of goods between the east and west, connecting Asia, Europe, and Africa, and resulting in a noteworthy16% year-on-year growth in courier products. Notably, during the third quarter of this year alone, Saudia Cargo’s efforts have contributed to an astounding 60% surge. By actively connecting crucial global markets, Saudia Cargo is actively fostering the expansion and development of the e-commerce sector both within the Kingdom and beyond.

Teddy Zebitz, CEO of Saudia Cargo, expressed his gratitude, stating, “We are immensely honored to receive the accolade of Best E-Commerce Carrier of the Year – Middle East at the Payload Asia Awards. This recognition reflects our e-commerce excellence and unwavering dedication to customer satisfaction. In the first half of 2023, our Net Promoter Score (NPS) increased by 9 percentage points compared to 1H-22, showcasing our commitment to surpassing customer expectations with efficient services. This feedback is a testament to our team’s hard work and innovative approach, maintaining an above-90% On-Time Performance (OTP) and meeting our customers’ need for speed, reliability, and agility. Our commitment to customer satisfaction indeed remains unwavering.”

“Additionally, through our longstanding partnership with Cainiao the logistics arm of Alibaba, we’ve earned a reputation as a dependable e-commerce carrier, serving multiple globally renowned e-commerce giants in the same league. This collaboration has played a pivotal role in bolstering and enhancing our e-commerce operations over the years, solidifying our position as a trusted provider in the industry. We eagerly anticipate expanding our e-commerce route network across Asia and Europe, aligning with the evolving demands of the industry and the growing logistics needs of our customers.”

Eng. Loay Mashabi, Saudia Cargo’s Managing Director, added, “Saudia Cargo, with its agile approach, efficiently connects e-commerce platforms with customers, adding value to businesses during peak seasons. In the first quarter of 2023, China-Saudi Arabia bilateral trade reached an impressive $27.7 billion, emphasizing China’s pivotal role in the global economy with $2.78 billion in annual online sales. Our ‘Best E-commerce Carrier of the Year’ award reflects our dedication to meeting evolving global e-commerce demands, connecting businesses and markets worldwide. We are set to double the capacity in the upcoming few years. This ambitious move will significantly bolster air cargo capacity, underlining their commitment to meeting the ever-growing demands of the international air cargo market. By establishing a comprehensive network that spans Hong Kong, as well as greater China, Saudia Cargo is paving the way for a smooth and uninterrupted flow of goods. As the peak season approaches in the fourth quarter, the company is increasing flight frequencies on several routes, effectively doubling their capacity. This strategic move sets the stage for not only the efficient transportation of goods but also opens up opportunities for further growth and expansion.

The e-commerce sector is poised to capitalize on significant opportunities as the demand for air freight services continues to rise especially in the context of the increasing importance of supply chain diversification and the remarkable 19% global increase in e-commerce revenue. Saudia Cargo will continue to expand services to support global smart logistics companies in meeting e-commerce demands in Europe and the Middle East, aligning with Saudi Vision 2030 and advancing the economic agenda.

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Author: Edward Hardy